Thank you for choosing Veloura Sleepwear LLC!
We value the shopping experience of every customer. If you are not satisfied with your purchase, please carefully review our return and refund policy below.
1. 14-Day Refund Policy
Veloura Sleepwear LLC offers a 14-day window for refund requests.
If you are not satisfied with your purchase, you may submit a refund request within 14 business days from the date you received your items.
Refund requests made after this 14-day period may not be accepted, unless otherwise required by applicable law.
2. Refund Eligibility
To ensure your refund request is processed smoothly, please meet the following conditions:
Items must remain unused.
Items must be in their original condition, free from visible damage or stains caused by the user.
Items should, whenever possible, be returned with their original packaging, tags, and any included accessories.
Please provide your order number and proof of purchase.
If you encounter issues such as product defects, incorrect items, or damage during shipping, please contact us; we will address these cases based on the specific circumstances and applicable law.
For items that cannot be returned due to hygiene reasons, any such restrictions will be clearly communicated prior to purchase, in compliance with applicable law.
3. How to Request a Refund
To request a refund, please follow these steps:
Step 1: Contact Us
Please send us an email.
Step 2: Provide Order Information
Please include the following details in your email:
Your full name.
Order number.
The item(s) for which you are requesting a refund.
The reason for the refund.
Photos of the item(s), if necessary.
Step 3: Await Review
Our customer service team will review your refund request and contact you via email regarding the next steps.
Step 4: Refund Completion
Once your refund request is approved, we will process the refund to your original payment method.
4. Refund Processing Time
Once your refund request has been approved:
We typically process refunds within 3–5 business days.
The funds will be returned to your original payment method. The actual time it takes for funds to reach your account depends on your bank, credit card issuer, or third-party payment provider.
Please note that banks or payment institutions may require additional time to process and credit the refund to your account.
5. Return Shipping Costs
If you choose to return an item for personal reasons, you are generally responsible for the return shipping costs.
If an item is defective, was sent incorrectly, or if there is any other error on our part, please contact us, and we will address the return shipping costs on a case-by-case basis.
6. Lost or Damaged Items
If your order fails to arrive, or if the items you receive are visibly damaged, please contact us promptly.
Please provide your order number along with relevant photographs or shipping information so that we can verify the issue and assist in resolving it.
For cases confirmed as product defects or damage sustained during transit, we will provide an appropriate solution based on the specific circumstances and applicable laws.
7. Order Cancellation
If you wish to cancel an order, please contact us via email as soon as possible.
If your order has not yet been processed or shipped, we will make every reasonable effort to assist with the cancellation.
If your order has already been shipped, it may not be possible to cancel it directly; in such cases, you may request a return or refund in accordance with this policy.
8. Contact Us
If you have any questions regarding returns, refunds, or order processing, please reach out to us via the following channels:
Company Name: Veloura Sleepwear LLC
Company Address:
3850 N DOUGLAS HWY APT A
JUNEAU, AK 99801
Customer Service Email:
We are committed to providing you with timely and professional assistance.
Thank you for choosing Veloura Sleepwear LLC!