Welcome to Veloura Sleepwear LLC!
To ensure you have the best possible shopping experience, we have compiled a list of frequently asked questions. If you have any further inquiries, please feel free to contact us.
1. What kind of products do you offer?
We specialize in sleepwear and loungewear, offering our customers comfortable, elegant, and stylish options for relaxing at home. You can browse our latest collections and product details on our website.
2. Where do you ship to?
Currently, we only offer shipping within the United States. We do not ship to locations outside of the U.S.
3. How long does order processing take?
Typically, order processing takes 1–3 business days.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that order processing may be delayed during weekends and U.S. public holidays.
4. Which shipping carriers do you use?
We select the most appropriate shipping carrier based on your order and delivery address. Our primary carriers include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific carrier used will depend on the arrangements for your individual order.
5. How long does shipping take?
Once your order has been dispatched, the estimated transit times are as follows:
USPS: Approximately 3–7 business days.
UPS: Approximately 2–7 business days.
FedEx: Approximately 2–7 business days.
These are estimated transit times and do not include order processing time. Actual delivery times may vary due to weather conditions, holidays, or carrier-related factors.
6. How can I track my order?
Once your order has shipped, we will send you a tracking number via email.
You can check the status of your package by visiting the official website of the respective shipping carrier.
Please note that tracking information may take 24–48 hours to update.
7. Do you offer refunds?
Yes. We accept refund requests within 14 days of delivery. You may submit a refund request within 14 calendar days from the date you receive your items.
Refund requests must meet the criteria outlined in our “Return and Refund Policy.”
8. How can I request a refund?
Please contact us via email.
Please include your full name, order number, and the reason for your refund request.
Our customer service team will review your request and notify you via email regarding the next steps.
9. How long does it take to receive a refund?
Once a refund request is approved, we typically process the refund within 3–5 business days.
The actual time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment service provider.
10. Do you offer subscription services?
No.
All products from Veloura Sleepwear LLC are available for one-time purchase only.
We do not offer subscription services, automatic renewals, or recurring automated shipments.
Each purchase requires the customer to manually place an order and complete payment; there are no automatic, recurring charges.
11. Can I modify or cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us via email as soon as possible.
If your order has already been shipped, we may be unable to modify or cancel it. In such cases, you may request a return or other post-purchase assistance in accordance with our “Return and Refund Policy.”
12. Is my payment information secure?
Yes.
All transactions are processed through a secure, PCI-DSS compliant third-party payment gateway.
We do not store full credit card numbers or CVV security codes on our own servers.
We take the security of our customers’ payment information and personal data very seriously.
13. How can I contact customer service? (How Can I Contact Customer Support?)
If you have any questions regarding products, orders, shipping, or refunds, please feel free to contact us via the following methods:
Company Name: Veloura Sleepwear LLC
Company Address:
3850 N DOUGLAS HWY APT A
JUNEAU, AK 99801
Customer Support Email:
We will do our best to respond to your inquiry as quickly as possible.
Thank you for choosing Veloura Sleepwear LLC!