Thank you for choosing Veloura Sleepwear LLC!
We are committed to providing our customers with safe, reliable, and efficient shipping services. Please read the following shipping policy carefully before placing your order to understand our shipping coverage, order processing times, and delivery arrangements.
1. Shipping Area
Currently, Veloura Sleepwear LLC only ships within the United States.
We do not offer international shipping to countries or regions outside of the United States.
All shipping addresses must be valid addresses located within the United States.
2. Order Processing Time
Order processing typically takes 1–3 business days.
Weekends and U.S. public holidays are not included in the standard order processing time.
Once your payment is confirmed, we will begin preparing and processing your order.
After your order has shipped, you will receive a shipping notification email containing tracking information.
Please note that order processing times may be extended during promotional events, holidays, or periods of high order volume.
3. Shipping Carriers
Depending on the shipping address, package dimensions, and available shipping services, we may use the following major U.S. carriers:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific carrier will be selected based on the requirements of your order.
4. Estimated Delivery Time
Once an order has shipped, the estimated transit times are as follows:
Shipping Method
Estimated Transit Time
USPS
3–7 business days
UPS
2–7 business days
FedEx
2–7 business days
These are estimated transit times only and do not include order processing time.
Actual delivery times may vary based on the shipping address, weather conditions, holidays, peak shipping periods, and carrier operations.
Deliveries to remote areas or specific types of addresses may take longer.
5. Shipping Costs
Applicable shipping costs will be displayed at checkout based on your order details and shipping address.
6. Order Tracking
Once your order has shipped, we will send you an email containing your tracking number and relevant tracking information. Please note that it may take 24–48 hours for shipping information to be updated.
7. Shipping Address
Please ensure that the shipping address you provide is accurate and complete before placing your order.
If you need to change your shipping address, please contact us as soon as possible. Once an order has entered the fulfillment or transit process, we may no longer be able to modify the shipping address.
Shipping delays or returns resulting from an incomplete or incorrect address provided by the customer, or from the absence of a recipient to sign for the package, may incur additional processing time and fees.
8. Shipping Delays
While we strive to ensure that orders are delivered in a timely manner, the following situations may cause shipping delays:
Severe weather or natural disasters.
U.S. public holidays and peak shipping seasons.
Operational issues or delays within the carrier’s network.
Incorrect addresses or incomplete shipping information.
Other unforeseen transit-related factors.
In the event of delays caused by third-party carriers, we will make reasonable efforts to assist you in checking the status of your package.
9. Lost or Damaged Packages
If your package is lost or visibly damaged during transit, or if there have been no updates to your tracking information for an extended period, please contact us promptly.
Depending on the circumstances, we will assist you in contacting the carrier and following up on the issue.
10. Contact Us
If you have any questions regarding our shipping policy, your order status, or tracking information, please reach out to us via the following channels:
Company Name: Veloura Sleepwear LLC
Company Address:
3850 N DOUGLAS HWY APT A
JUNEAU, AK 99801
Customer Service Email:
We will do our best to provide you with timely assistance.
Thank you for choosing Veloura Sleepwear LLC!