Veloura Sleepwear LLC (hereinafter referred to as “we,” “us,” or “the Company”) respects and values your personal privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, or make a purchase.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information Collection
When you visit our website, place an order, or contact us, we may collect the following personal information:
Identity Information: Name.
Contact Information: Email address, phone number.
Shipping Information: Shipping address, billing address.
Order Information: Purchased items, order number, transaction records, and order status.
Technical Information: IP address, browser type, device information, and website access records.
We collect this information primarily to process orders, arrange product delivery, provide customer service, handle refunds, and improve your shopping experience.
2. Payment Security and PCI-DSS Compliance
We place the utmost importance on the security of our customers’ payment information.
All transactions are processed through secure, third-party payment gateways that are compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
We do not store full credit card numbers or CVV security codes on our own servers.
Payment information is handled and protected by the respective third-party payment service providers in accordance with their own security standards. We do not directly retain sensitive, full payment card authentication data.
3. Use of Personal Information
The personal information we collect may be used for the following purposes:
Processing and confirming your purchase orders.
Arranging product packaging, delivery, and shipment tracking.
Sending order confirmations, shipping notifications, and after-sales service information.
Responding to customer inquiries and resolving post-purchase issues.
Preventing fraudulent transactions and ensuring the security of our website and customer accounts.
Complying with applicable laws and regulations.
4. Sharing Information with Third Parties
To operate our business effectively and provide services to you, we may share certain personal information with necessary third-party service providers, such as:
Logistics Providers: For product delivery and shipment tracking.
Payment Service Providers: For the secure processing of payments and transaction verification.
Website and Technical Service Providers: For website operation, maintenance, and security. We share personal information only to the extent necessary to provide the relevant services.
We never sell your personal information.
Third-party service providers are required to handle such information in accordance with applicable laws and their own privacy and security obligations.
5. Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected.
For example:
Order Information: We may retain order records for as long as necessary to process orders, manage deliveries, handle returns or exchanges, provide customer service, and fulfill legal obligations.
Customer Contact Information: Retained for as long as necessary to address customer inquiries, provide after-sales support, and maintain customer relationships.
Transaction Records: Retained in accordance with applicable tax, accounting, and other legal or regulatory requirements.
When personal information is no longer reasonably necessary for business or legal purposes, we will take reasonable steps to delete, destroy, or anonymize it.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Remember your shopping cart and website preferences.
Improve your browsing experience.
Analyze website traffic and usage performance.
Enhance website functionality and security.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of some website features.
7. Security of Personal Information
We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.
While we strive to protect your information, please be aware that no method of data transmission over the internet or electronic storage is entirely secure.
8. Your Data Rights
Depending on the privacy laws applicable in your state, you may have the following rights:
To request access to the personal information we hold about you.
To request information regarding how we collect and use your personal information.
To request the correction of inaccurate personal information.
To request the deletion of your personal information, subject to legal requirements.
To request restrictions on, or object to, certain types of personal information processing, as permitted by applicable law.
We will process your requests within the timeframes required by applicable law and may, to the extent permitted by law, ask you to provide necessary information to verify your identity.
9. Children’s Privacy
Our website and products are intended primarily for adults. We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child without the consent of their guardian, we will take reasonable steps to delete such information, as required by applicable law.
10. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These third-party websites have their own privacy policies and data processing rules. We do not control or manage the privacy practices of these third-party websites. We recommend that you review their respective privacy policies before using their services.
11. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, adjustments to website functionality, or shifts in applicable laws and regulations.
Any updated policy will be posted on this page, along with the date of the latest revision.
We encourage you to check this page periodically to stay informed about how we protect your personal information.
12. Contact Us
If you have any questions regarding this Privacy Policy, the collection of your personal information, or data protection, please feel free to contact us.
We value your privacy and are committed to making reasonable efforts to protect your personal information.